The second-hand marketplace Users Share Frustration Over Size Updates

Vinted users have been reacting angrily due to a modification that led to listings displaying inaccurate size information.

This online marketplace has updated its measurement guidelines for women's and children's garments but did not contact all shoppers about the modification.

Digital Channels Backlash

Numerous buyers and vendors are posting online claiming that product pages now present a different size category versus the original listing due to the recalibration.

The platform stated the revised method more closely matches similar services.

They have suggested members to review their products and update the measurements by hand where appropriate, causing user dissatisfaction.

Size Classification Updates

Earlier, the sizes had both one number and one letter, like S/8 or M/10.

The updated approach includes a letter and a range for example S/UK 8-10.

With some products, the measurements have been reclassified - like an L measurement was previously a 12 but currently displays as UK 16-18.

User Experiences

A fashion influencer, who creates plus-size fashion videos, said the change "makes both selling and buying harder".

"Few clothing companies classify XL as 20-22," which is what Vinted now does.

Another user, located in Scotland, stated items she posted featuring size 14 markings were showing in the marketplace as measurements 20-22.

"If anyone [who is] size 20-22 buys them they may become frustrated," she said.

Required Changes

A different user, based in Derby, stated she felt frustrated by the change as she had to manually change the sizing for "all her products".

"This situation is especially annoying, as I'm chronically ill and platform income has been essential following partial earnings loss," she said.

Platform Context

The service features exceeding 100 million members, including 18 million in the UK.

It has emerged as a preferred choice to second-hand platforms like eBay and Depop.

This is not the initial instance that an unexpected update to the app has proved unpopular: last year, Vinted reversed a change regarding delivery choices due to shopper criticism.